Privacy
Last updated October 2026
Plain-language draft. The full policy will be published before launch.
What we collect
Your account (name, work email), your company’s material (documents and web pages you add), practice calls (audio, transcripts and scores) and basic usage logs.
How we use it
To run practice calls, score them and show progress to you and your company’s managers. We use AI providers to process calls and documents, under terms that don’t allow them to train their models on your data.
Who can see it
Each company’s data is isolated from every other company. Inside a company, people see their own calls; owners and managers see everyone’s.
How long we keep it
Call recordings are deleted after 12 months. Transcripts, scores and the rest of your practice history stay while your company uses Retrain. Your company can ask us to delete a call or a person’s data at any time.
Your choices
You can see and listen to your own calls, and ask for corrections or deletion. Contact your company’s admin or us at privacy@tryretrain.com.